I flew to Arizona, rather than have Patrick travel home this weekend because he had an appointment to meet with a person from the Social Security office. He did this because the Social Security office in California is sooo busy. Oh how foolish! Government agencies no matter where they are seem to be overly busy and have absolutely no concern for the people they profess to "serve.
We already knew that government agencies were bastions of inefficiency by going to the DMV. Most people know from personal experience the DMV is a black hole that sucks the life from your bones. And, when we discovered that most transactions at the DMV could be completed at the Automobile, AAA club we ran to that company to sign up. Avoiding the DMV is the main reason for our membership. Not for the maps. Not for the flat tire fix or towing...it is for the direct caring access to services by a staff that knows what they are doing and how to smile.
The only time we returned to the DMV after discovering that we could avoid the line and foul moods of government employees by joining AAA was for driver's test exams for our children, (four times for our first driver, Patrick Michael, who still has a bit of a lead foot.) I think two of the girls took two times to pass the driving test...Megan took the driver test in a stick-shift 1/2 ton truck because my car was at the shop. She passed on the first try, I suspect because the tester had pity on her.
To contact a real live person and make an appointment at the DMV office; it is necessary to wait on the telephone line at least 45 min after you find your way through the mechanical voices and punch enough numbers on your phone to cramp your hand. I learned to simply carry the phone with me while it played elevator music and then do laundry or mop the floor, all the while waiting to speak with real live, possibly sentient being...albeit, "grumpy" possibly sentient being.
Much to my chagrin Patrick suggested I try to get an appointment to talk to the SS person the same time he was scheduled. Of course the phone wait for the Social Security office (all calls to make an appointment go to a central office, not the individual one in your area...which to me would be more efficient; but no one asked me!) The wait was about the same as the DMV, 45-60 min. And so I took up my familiar "at home" duties to fill up the wait time (I hope they didn't think I was sitting there doing nothing while waiting.)
Several times I thought a person was there on the line only to discover it was a different mechanical voice interrupting the elevator music to inform me how much they CARED, and how they are serving over 2 million persons on Social Security. (I said to myself..."If there is such a big demand...How about hiring more government workers to answer the phone...but that would be too easy, ehh Obama?")
Once the Kingston trio sang a song that resembles our experience on the day we went to the Social Security Office. "Oh he never returned, Oh he never returned and his fate is still unlearned...he may ride forever through the streets of Boston...He's the man who never returned." Every elected official should be ashamed and try to fix the system or the minions will one day rise-up in rebellion!
Sorry I am ranting, even when I think about it my blood boils. But, we really needed to see a living person due to the fact that none of the documents on line or in printed form answered our questions. Questions about our money and how much we would receive, when it would come, how much they would take out automatically for Medicare and other such pressing questions...we needed to speak with an official representative in order to make decisions about our future...sooo, fools that we are... we finally made an appointment! (that was after the obligatory one hour wait on the phone line.)
The Friday before the appointment Patrick received an automated call that said we were to arrive at 11:00 instead of 2:00. So after having a tough time finding the place we ran in at about 11:01 had our bags checked for weapons and were directed to the place where you check in, We took a numbered piece of paper that was our GOLDEN ticket. I then looked around...Oh the humanity!!!!!
We sat down in the black metal waffle-hole seats that were uncommonly wide. "Hmmm, these seats are generous, "I wonder why they went to the expense."
Then I realized that every chair was packed, and I do mean packed! Other than at a water park in Virginia, I have never see such a large gathering of incapacitated very large rear ends.
We already knew that government agencies were bastions of inefficiency by going to the DMV. Most people know from personal experience the DMV is a black hole that sucks the life from your bones. And, when we discovered that most transactions at the DMV could be completed at the Automobile, AAA club we ran to that company to sign up. Avoiding the DMV is the main reason for our membership. Not for the maps. Not for the flat tire fix or towing...it is for the direct caring access to services by a staff that knows what they are doing and how to smile.
The only time we returned to the DMV after discovering that we could avoid the line and foul moods of government employees by joining AAA was for driver's test exams for our children, (four times for our first driver, Patrick Michael, who still has a bit of a lead foot.) I think two of the girls took two times to pass the driving test...Megan took the driver test in a stick-shift 1/2 ton truck because my car was at the shop. She passed on the first try, I suspect because the tester had pity on her.
To contact a real live person and make an appointment at the DMV office; it is necessary to wait on the telephone line at least 45 min after you find your way through the mechanical voices and punch enough numbers on your phone to cramp your hand. I learned to simply carry the phone with me while it played elevator music and then do laundry or mop the floor, all the while waiting to speak with real live, possibly sentient being...albeit, "grumpy" possibly sentient being.
Much to my chagrin Patrick suggested I try to get an appointment to talk to the SS person the same time he was scheduled. Of course the phone wait for the Social Security office (all calls to make an appointment go to a central office, not the individual one in your area...which to me would be more efficient; but no one asked me!) The wait was about the same as the DMV, 45-60 min. And so I took up my familiar "at home" duties to fill up the wait time (I hope they didn't think I was sitting there doing nothing while waiting.)
Several times I thought a person was there on the line only to discover it was a different mechanical voice interrupting the elevator music to inform me how much they CARED, and how they are serving over 2 million persons on Social Security. (I said to myself..."If there is such a big demand...How about hiring more government workers to answer the phone...but that would be too easy, ehh Obama?")
Once the Kingston trio sang a song that resembles our experience on the day we went to the Social Security Office. "Oh he never returned, Oh he never returned and his fate is still unlearned...he may ride forever through the streets of Boston...He's the man who never returned." Every elected official should be ashamed and try to fix the system or the minions will one day rise-up in rebellion!
Sorry I am ranting, even when I think about it my blood boils. But, we really needed to see a living person due to the fact that none of the documents on line or in printed form answered our questions. Questions about our money and how much we would receive, when it would come, how much they would take out automatically for Medicare and other such pressing questions...we needed to speak with an official representative in order to make decisions about our future...sooo, fools that we are... we finally made an appointment! (that was after the obligatory one hour wait on the phone line.)
The Friday before the appointment Patrick received an automated call that said we were to arrive at 11:00 instead of 2:00. So after having a tough time finding the place we ran in at about 11:01 had our bags checked for weapons and were directed to the place where you check in, We took a numbered piece of paper that was our GOLDEN ticket. I then looked around...Oh the humanity!!!!!
We sat down in the black metal waffle-hole seats that were uncommonly wide. "Hmmm, these seats are generous, "I wonder why they went to the expense."
Then I realized that every chair was packed, and I do mean packed! Other than at a water park in Virginia, I have never see such a large gathering of incapacitated very large rear ends.
Unless of course you are at Wal-Mart
And the wait began... and we waited and waited...At 12:00 an agitated woman ran out from behind the closed doors of the inner sanctum and screamed. "Quit coming to the windows and interrupting interviews. Today is the first day of our new system and you MUST be patient." She then glared at everyone in the room.
So all of us sitting there shrunk into the metal seats the best we could and tried to mentally prepare for the long haul. Everyone watched the numbers on the slowly changing notification signs tick off. We were all hoping we would be next but then I realized the numbers skipped and went forward and back. (I think that was so you didn't realize others were taken in front of you) I kept checking the number we were given and wondered if we could ask someone about those who had make an appointment...if we went in first, or was the policy...the first shall be last. But there was no one to ask! This query came to me because it seemed every Tom Dick and Harry that arrived and took their ticket after us...had already been to the window, and or the "interview" room. Finally our number was called (it was 1:30, or 2 1/2 hours after we had arrived)...we were summoned to the magic window by a woman who scowled at us and obviously had; an upset stomach, needed to use the restroom, and also had arthritis, rheumatism, cramps and a headache.
After a few questions we were sent back to sit...we now moved closer to the elusive interview door. Patrick was, by now mumbling at the grinning photo of Obama on the wall wishing he had a box-cutter.to slash off the smile. And I knew at this point why we were checked for weapons....good move by the SS department which I'm sure has had patrons "Go Postal." And who could blame them!
Okay, so I admit, I was mumbling too. And I got louder and louder about having an appointment at 11:00 and how it was now past 2:00. How we had been patient for three hours, and maybe should come back later when they were ready to serve their customers...and that the new system sucked!
So Patrick hears me and says, "Maybe we should leave and sign up on line."
I begin to fume as I respond, "Are you kidding! No way! This is like being in line for the Matterhorn at Disneyland and the cars are stuck, and how with so much time invested...you refuse to leave the line...It's like that." I say quite loudly..."And besides..."I'm going to the bathroom."
"If we haven't been called by 2:30, I'm leaving," he calls after me.
"No were NOT." I yell back.
When I return, I see a lull in the people at the magic window and boldly go where no one has dared to go...but I'm determined to conquer the demon and approach the indigestion riddled, crampy, headachey woman and timidly ask, "So, since we had a reservation...um, appointment at 11:00, how much longer do we have to wait because it's almost 4 hours and I don't think I can take much more of this waiting patiently.
"You had an appointment? What's the name, hmmm, I see no appointment."
"Yes, we did have an appointment."
"Why didn't you say so?"
"You never asked, but we did, when we checked in...we hit the button that asked if we had an appointment and pushed the thing YES...we have an appointment."
"Did your ticket say you had an appointment, It should have said you had an appointment."
"Look lady, it only had a number, we have never been here...we didn't know what the ticket should say...it had a number...so waited for that number!" I was getting louder.
"Oh, there it is...now I see it's in here. You know this is a new system...sorry. I'll have the next agent talk to you. I thought you were walk ins."
"Yea, Lady. But even if we were walk-ins every other walk-in I've see come in after us; has come and gone ten times over." Of course I screamed this on the inside...as I did not want to make the key-mistress mad.
Soon we were able to complete our business and we were out of the office by 3:00. (the day was shot; so-to- speak, and by that time I was really ready to shoot someone or something.) We were handed papers to fill out for Medicare and were told we needed to bring them back to the office...and also that we should not forget to make an appointment as the wait time would be much less.
So as we left the building in the setting sun I decided that our sojourn at the social security office beats any DMV I have ever visited. I really think it may beat the guy who died while waiting to get into the emergency room at Martin Luther King hospital. (At least he was out of his misery) And as a permanent reminder of Government Inefficiency and our pain and suffering from the long wait...I have been permanently branded in my rear by the ventilation holes adorning the seats at the Social Security office!
I have the best idea ever!!...for maximum efficiency the DMV, AND the Social Security office should both turn over their jobs to the Automobile club.
I have the best idea ever!!...for maximum efficiency the DMV, AND the Social Security office should both turn over their jobs to the Automobile club.
No comments:
Post a Comment